Last Updated: July 29, 2025
At AutomexTech, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our website https://www.automextech.com or use our services, including web hosting, IT solutions, training programs, and blog content. By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
1. Who We Are
AutomexTech is an innovative Multi-Tech Services Company dedicated to providing secure, open-source solutions for enterprises. We offer web hosting, IT solutions (including Red Hat consulting and Ansible automation), Red Hat OpenShift virtualization, professional training programs (e.g., RHEL Administration, OpenShift, DevOps, and data analysis), and educational blog content to support the open-source community. Our website is operated by the AutomexTech Ops Team for educational and commercial purposes.
For questions about this Privacy Policy, please contact us at:
Email: privacy@automextech.com
2. Information We Collect
We collect information to provide and improve our services. The types of information we collect depend on how you interact with us.
2.1 Information You Provide
Website Interaction: When you leave comments on our blog or contact us via forms, we collect your name, email address, and website (if provided).
Training Programs: When you register for our online or onsite courses (e.g., RHEL Administration, OpenShift, data analysis), we collect your name, email, billing information, and other details required for course delivery.
Web Hosting: When you purchase hosting services, we collect your name, email, billing information, and any account details needed to set up and manage your hosting plan.
IT Solutions: For custom IT solutions or consulting, we may collect business contact details, project requirements, and technical data.
Newsletter or Marketing: If you subscribe to our newsletter or marketing updates, we collect your email address and preferences.
2.2 Information Collected Automatically
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, such as saving your preferences or enabling commenting features. Cookies may store your name, email, or website if you opt in to save comment details.
Analytics: Through Google Analytics, we collect anonymized data (with IP anonymization enabled) about your device, browser type, pages visited, and interactions with our website to understand user behavior and improve our services.
Server Logs: For web hosting and IT solutions, we collect server logs, including IP addresses, access times, and request details, to ensure security and performance.
2.3 Information from Third Parties
We may receive information from our partners, such as Red Hat, if you engage with our joint IT solutions or training programs. This may include your contact details or project-specific data, shared with your consent.
Payment processors (e.g., Stripe, PayPal) may provide us with transaction details when you purchase services.
3. How We Use Your Information
We use your information to deliver, improve, and personalize our services, including:
Service Delivery:
Process and fulfill web hosting orders, course registrations, and IT solution requests.
Display your comments on our blog and respond to your inquiries.
Provide Red Hat consulting, Ansible automation, or OpenShift virtualization services.
Website Functionality:
Save your preferences via cookies for a seamless experience (e.g., pre-filling comment forms).
Analyze website usage through Google Analytics to optimize content and performance.
Communication:
Send you course materials, hosting account updates, or IT project details.
Share newsletters or promotional offers if you’ve opted in.
Security and Compliance:
Monitor server logs to detect and prevent security threats.
Comply with legal obligations, such as tax reporting for billing information.
Improvement:
Use anonymized analytics to enhance our website, services, and training programs.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following cases:
Third-Party Service Providers:
Google Analytics for website analytics (anonymized data only).
Payment processors (e.g., Stripe, PayPal) to process transactions.
Learning management systems to deliver online courses.
Business Partners:
Red Hat, for joint IT solutions (e.g., system integration, Ansible automation) or training programs (e.g., RHEL or OpenShift certifications). We may share your contact details or project-specific data with Red Hat, with your consent or as necessary to fulfill your request.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice to you.
Legal Requirements:
To comply with applicable laws, regulations, or legal processes (e.g., responding to subpoenas).
To protect our rights, property, or safety, or that of our users or partners.
5. Cookies and Tracking Technologies
We use cookies to enhance your experience. Cookies are small text files stored on your device that help us:
Save your preferences (e.g., for commenting or course navigation).
Analyze website performance via Google Analytics.
Ensure secure access to hosting accounts or training platforms.
You can manage cookies through your browser settings or our cookie consent tool (if applicable). Note that disabling cookies may limit some website features. For more on Google Analytics, see Google’s Privacy Policy.
6. Your Rights and Choices
Depending on your location (e.g., EU, California), you may have the following rights:
Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data, subject to legal obligations.
Restriction: Limit how we process your data.
Portability: Receive your data in a structured, machine-readable format.
Opt-Out: Unsubscribe from marketing emails or opt out of non-essential cookies.
To exercise these rights, email us at privacy@automextech.com (mailto:privacy@automextech.com). We will respond within the legally required timeframe (e.g., 30 days for GDPR, 45 days for CCPA).
7. Data Security
We use industry-standard security measures to protect your information, including:
Encryption for data in transit and at rest (e.g., SSL/TLS for website and hosting).
Secure servers for web hosting and IT solutions.
Access controls to limit data access to authorized personnel only.
In the unlikely event of a data breach, we will notify affected users and relevant authorities promptly, within the timelines required by law (e.g., within 72 hours for GDPR).
8. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy:
Comments: Stored indefinitely unless you request deletion.
Course Registrations: Retained for the duration of your course and up to 2 years for administrative purposes.
Deletion: Request deletion of your data, subject to legal obligations.
Web Hosting: Retained for the duration of your hosting plan and up to 1 year after account closure for backups.
Analytics: Anonymized data may be retained indefinitely.
Legal Obligations: Billing information may be retained for up to 7 years to comply with tax laws.
You can request deletion of your data at any time by contacting privacy@automextech.com (mailto:privacy@automextech.com).
9. Third-Party Links
Our website may contain links to third-party sites (e.g., Red Hat, Google Analytics, payment processors). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.
10. International Data Transfers
AutomexTech operates globally, and your information may be processed in countries outside your jurisdiction (e.g., the United States for hosting or analytics). We ensure that any international transfers comply with applicable laws, such as GDPR’s standard contractual clauses.
11. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. We will notify you of significant changes via email or a website notice. Please check this page periodically for updates.
13. Contact Us
For questions, concerns, or to exercise your rights, please get in touch with us at:
Email: privacy@automextech.com
Website: https://automextech.com/contact-us/